Projects

Switzerland:

Swisscom projects

• AMIRA automated answering station:
  Single-ended service test system for PSTN / ISDN
• AMIRA Helpdesk voice:
  Test call system for fault diagnosis in the area customer care / service assurance and linking this AMIRA test call system to the internal Swisscom expert system.
• X.25 / IP Migration:
  Migration of the X.25 link of the Teleguides in the public telephone boxes to IP technology.
• AMIRA LMS:
  PRI Monitoring for determining the connect states of PBX-internal pay phone devices and forwarding the information to the devices using inband signals. These measures facilitate correct cost accounting.
  
  ISDN PRI Line Monitoring as a service for the Swisscom internal call centre.
• Analog router:
  Analog router for payphone services for the remote connection of several IP-based communication devices (LMS) to a central management system via an analog telephone connection.
• Call detail record transmission CTT:
  IP-based centrally managed transmission system for the transmission of call detail records (CDRs) from all telephone switches in Switzerland to the central billing system.
• TCO Tool:
  Offer system for price comparison between conventional communication solutions and OnePhone solutions for customer consultants of Swisscom.
• Consulting services
  in the field of ISDN technology

Other Swiss projects:

• AMIRA LMS:
  Call centre monitoring services for large Swiss companies in the banking and industrial sector.
• AMIRA LMS LI:
  Protocol conversion in connection with lawful interception for Swiss authorities

Germany:

• AMIRA automated answering station:
  Single-ended service test system for O2
• AMIRA LMS:
  Loop device for the international service test measuring network of TSI
• AMIRA DCU:
  Pilot system for remote meter reading of electric energy meters via IP networks for EoN

Italy:

• AMIRA LMS:
  AMIRA LMS is used for monitoring the ISDN PRI connection lines of large companies. AMIRA reports all calls made on a monthly basis, generates statistics concerning the targets of the calls (local, national, mobile, service, international mobile, international fixed network) and splits the centrally billed communication costs among the different departments. AMIRA also monitors the load of the PRI lines and VoIP channels, their availability and voice quality (SLAs).
  The service is provided by our partners in Italy. The end customers are:
  
  - BT Italy
  - Banca Fideuram
  - ENI
  - ENEL
  - Poste Italiane

Malaysia:

Projects at Telekom Malaysia:

• AMIRA automated answering station:
  Single-ended service test system for PSTN / ISDN
• AMIRA Helpdesk voice:
  Test call system for fault diagnosis in the field of customer care / service assurance
• AMIRA LMS:
  PRI monitoring for fast fault detection and alarming of ISDN PRI and BRA lines for important, large customers of Telekom Malaysia. Evaluations for the verification of the SLAs are provided on a monthly basis.
• QNet:
  End-to-end service quality measuring system for PSTN and ISDN

Austria:

• AMIRA LMS LI:
  Lawful interception for a large network operator

South Africa:

Telecom area:

• AMIRA automated answering station:
  Single-ended service test system for PSTN / ISDN for Telkom South Africa.
• AMIRA Helpdesk voice:
  Test call system for fault diagnosis in the field of customer care / service assurance of Telkom South Africa. This function is based on the automated answering station for analog and ISDN lines. The support for the answering stations and the help desk voice is provided by the partner company Atlantic in Johannesburg.

Security services:

• M3Syst from SECURITON:
  Aartesys is sales partner for the mobile surveillance system from Securiton for the countries in southern Africa. In this field, Aartesys cooperates with the South African company Multivid.