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Mon, 16.03.2009 13:55:52

Aartesys Web Portal for Reporting Services Aartesys runs a web portal for reporting services. The customers of these Aartesys Services are now able to view custom-built reports in a protected area using the internet browser. The reports can be viewed, actualised and downloaded in Adobe pdf format for further use. Alarms, status and actual counter readings of connected machines, counters or systems may be online monitored. Go and read more...

Tue, 10.02.2009 11:08:03

Request Management Solution for the Federal Office for Professional Education and Technology (OPET) The OPET is the federal governments competence centre for vocational education and training, Universities of Applied Sciences (UAS) and innovation promotion. The OPET offers a countrywide helpline for company's providing education to professionals in the varied questions around teaching relations. Swisscom Call Centre Services has taken over this Helpline and with it the acceptance and forwarding of the customer concerns to the suitable advice centre in the single cantons. The information exchange between the Contact Center and the advice centers or deopartments is a key factor in the chain. Go and read more...

	Wed, 03.12.2008 10:23:19
999 Emergency services - Line Monitoring and Alarming at Telekom Malaysia Telekom Malaysia runs countrywide the Call Centers for the 999 Emergency Services. The Line Monitoring System of Aartesys monitors the ISDN PRI lines to the Call Centers, registers all calls and alerts in case of communication errors or unavailability of the lines. Go and read more...

	Wed, 20.08.2008 08:30:00
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	Sun, 06.07.2008 23:05:40
The transmission of call detail records in all Swisscom switches is performed and monitored with AMIRA. Swisscom routes the call detail records (CDR) from all public switches through decentralised protocol converters and the IP core network to the central mediator systems. The data flow is controlled and monitored by a redundant AMIRA central unit. Go and read more...

	Sun, 06.07.2008 23:04:06
ENEL (Italy) analyses and monitors VoIP telephony with AMIRA and LMS VoIP probes ENEL relies on LMS VoIP probes for monitoring of VoIP traffic; these are decentralised monitoring points that continuously analyse all the VoIP traffic in the whole country and send quality-relevant data to the central AMIRA system as extended voice datasets. Go and read more...