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News
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Tue, 10.02.2009 11:08:03
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Request Management Solution for the Federal Office for Professional Education and Technology (OPET)
The OPET is the federal governments competence centre for vocational education and training, Universities of Applied Sciences (UAS) and innovation promotion. The OPET offers a countrywide helpline for company's providing education to professionals in the varied questions around teaching relations. Swisscom Call Centre Services has taken over this Helpline and with it the acceptance and forwarding of the customer concerns to the suitable advice centre in the single cantons. The information exchange between the Contact Center and the advice centers or deopartments is a key factor in the chain.
Aartesys delivered the Request Management System based on Omnicase, which supports the capture, forwarding and order control of telephone inquiries. Aartesys also hosts the server infrastructure of the system. The Request management has a client server architecture capable of mandator application. The client is available in the Contact center as a desktop application and mandator-sided as a web interface.
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